Customer Service Officer - Gred N19

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JOB VACANCY
PENANG HILL CORPORATION

CUSTOMER SERVICE OFFICER - GRED N19

 

  1. SERVICE GROUP               : SUPPORT GROUP
  2. POSITION GRADE               : GRED N19
  3. POSITION TYPE                : CONTRACT (Renewable)
  4. SALARY SCHEME                 : Based on salary scheme for the Grade N19

 

WORK DESCRIPTION:

  1. Ticket selling;
  2. Must be able to greet and smile in a professional term;
  3. To have ability and resilience to work in a fast-paced and dynamic environment as well as multitask by using multiple systems and digital tools to serve customers;
  4. Able to communicate effectively on incident response which requires quick and efficient coordination at stations;
  5. To assist visitors with disabilities at stations;
  6. Crowd control at stations;
  7. Attend to customer queries;
  8. Queue management;
  9. To provide information about services and attractions at Penang Hill; and
  10. Any other tasks or projects assign by the Team Leader / Unit Leader / Division Manager.

REQUIREMENTS:

  1. Malaysian citizen, 21 years old and above;
  2. Minimum diploma or professional qualification in Hospitality, Tourism, Customer Service, Marketing or any other related disciplines. Fresh graduates with higher qualification also can apply;
  3. Minimum 2 years of relevant experience in customer service or marketing position will be an advantage;
  4. Previous working experience in a tourism-related establishment will be an added advantage;
  5. Pleasant personality;
  6. Strong communication skills in Bahasa Malaysia and English (both verbal and written). Additional language skills will be an added advantage;
  7. Motivated and self-driven individual with a strong commitment to integrity, professionalism and teamwork;
  8. Passionate in customer service;
  9. Ability to work proactively and independently; and
  10. Able / willing to work on shifts, weekends and public holidays.

 

*Only shortlisted candidate will be contacted

 

*CLOSING DATE 18TH JUNE 2024

Application Form

 

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PEJABAT PERBADANAN BUKIT BENDERA PULAU PINANG
TINGKAT 7, BANGUNAN PBBPP
JALAN STESEN BUKIT BENDERA
11500 PULAU PINANG
(ATTN.TO: CORPORATE MANAGEMENT SERVICE DIVISION)
TEL. NO.: 04-8288880 / 61 FAX NO.: 04-8288862