GENERAL OFFICE ASSISTANT

GENERAL OFFICE ASSISTANT

1. SERVICE GROUP               : SUPPORT GROUP
   
2. POSITION TYPE                : CONTRACT (Renewable)
   

WORK DESCRIPTION:

1. Provide frontline customer service at the reception/front office in a courteous and professional manner.
2. Handle customer enquiries and provide accurate information about the Penang Hill Corporation’s services.
3. Manage Funicular Monthly Pass (FPASS) applications, renewals, and record updates.
4. Receive, answer, and route incoming telephone calls to the relevant departments or officers.
5. Record and relay messages from telephone calls and walk-in customers.
6. Handle basic complaints and forward them to the relevant units for further action.
7. Maintain proper records related to customer transactions and FPASS documentation.
8. Support basic administrative tasks to ensure smooth daily office operations.
9. To perform other related duties as required.

REQUIREMENTS:

1. Malaysian Citizen, 21 years old and above;
2. Candidate must possess at least SPM level. Higher qualification will be an advantage;
3. Diploma in Office Management, Business Administration, Customer Service, or related field is an added advantage;
4. Strong customer service and interpersonal skills;
5. Good communication skills in Bahasa Malaysia and English;
6. Ability to handle frontline counter operations professionally and politely;
7. Basic administrative and record-keeping skills;
8. Computer literacy (Microsoft Office: Word, Excel, Outlook);
9. Ability to manage multiple tasks and work under minimal supervision;
10. Problem-solving skills in handling customer enquiries and complaints;
11. Preferably from Penang Island;
12. Willing and able to work at odd hours even during public holidays/weekends; and
13. Willing and able to work overtime when required.

*Only Shortlisted Candidate will be contacted

Application Form

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PEJABAT PERBADANAN BUKIT BENDERA PULAU PINANG
TINGKAT 7, BANGUNAN PBBPP
JALAN STESEN BUKIT BENDERA
11500 PULAU PINANG
(ATTN.TO: CORPORATE MANAGEMENT SERVICE DIVISION)
TEL. NO.: 04-8288880 / 61 FAX NO.: 04-8288862